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What Do VCs Really Want? The KPIs That Catch Their Eye
By admin
June 20, 2024

What Do VCs Really Want? The KPIs That Catch Their Eye

In the dynamic world of venture capital, making informed investment decisions is paramount. Venture capitalists (VCs) rely on various metrics to gauge the potential success of startups and emerging sectors. These metrics, known as Key Performance Indicators (KPIs), provide crucial insights into a company’s performance and growth prospects. 

Different sectors have different KPIs depending on which market they operate whether it is a B2B space or a B2C. The KPIs for different sectors are:

A. TECHNOLOGY (SaaS, AI, IoT, etc):

Key KPIs include Annual Recurring Revenue (ARR) and Monthly Recurring Revenue (MRR) growth, which highlight the predictability and scalability of revenue streams. Customer Acquisition Cost (CAC) relative to Customer Lifetime Value (CLV) offers a measure of the efficiency and profitability of customer acquisition efforts. Retention metrics, such as churn rate and retention rate, indicate the company’s ability to maintain and grow its customer base.

Additionally, user engagement metrics like Monthly Active Users (MAU) and Daily Active Users (DAU), along with Average Revenue Per User (ARPU), provide valuable insights into the popularity and monetization effectiveness of the company’s products or services.

Finally, the Net Promoter Score (NPS) serves as a proxy for customer satisfaction and loyalty, reflecting the likelihood of customers to recommend the company’s offerings.

B. ECOMMERCE:

Key KPIs include Gross Merchandise Volume (GMV), which measures the total value of goods sold through the platform, indicating scale and market demand. Customer Acquisition Cost (CAC) and Customer Lifetime Value (CLV) are essential for assessing the efficiency and profitability of customer acquisition strategies.

Additionally, tracking the Repeat Purchase Rate can reveal customer loyalty and satisfaction levels, while the Average Order Value (AOV) provides insights into revenue generation per transaction. Inventory Turnover Rate is another critical KPI, reflecting how quickly inventory is sold and replaced, impacting cash flow and storage costs.

Finally, monitoring the Conversion Rate, the percentage of website visitors who make a purchase, helps gauge the effectiveness of the online shopping experience and marketing efforts.

C. FINTECH

Key metrics such as Monthly Recurring Revenue (MRR) and Annual Recurring Revenue (ARR) are crucial for evaluating the stability and scalability of revenue streams. The Customer Acquisition Cost (CAC) and Customer Lifetime Value (CLV) are essential for assessing the efficiency and sustainability of customer acquisition strategies.

Monitoring the User Growth Rate provides critical insights into market penetration and adoption rates, while the Retention Rate reveals customer satisfaction and loyalty, which are vital for long-term success.

Furthermore, the Transaction Volume and Value processed by the fintech platform offer a clear picture of its market activity and traction. Ensuring adherence to Regulatory Compliance Metrics is also vital for operating within legal frameworks and minimizing risk.

D. HEALTHCARE & BIOTECH:

Regulatory approval progress, such as FDA approvals, is paramount as it directly impacts market viability and potential revenue streams. Clinical trial success rates provide insight into the efficacy and safety of new treatments, significantly influencing investor confidence and future funding.

Market adoption rates are critical for understanding how quickly and effectively a new product or therapy can penetrate the market and gain traction among healthcare providers and patients.

Additionally, intellectual property strength, including patents and proprietary technologies, ensures competitive advantages and long-term value.

Lastly, financial metrics such as burn rate and funding runway help assess a company’s financial health and ability to sustain operations until profitability or the next funding round.

E. CLEANTECH:

Key KPIs include the Cost of Customer Acquisition (CAC) to Customer Lifetime Value (CLV) ratio, which is crucial for evaluating the efficiency of acquiring and retaining clients relative to their long-term value. Revenue growth rate and profitability metrics are essential for assessing the financial health and scalability of the business.

Additionally, technology efficacy and scalability are critical, often measured by the percentage reduction in greenhouse gas emissions, energy efficiency improvements, or renewable energy capacity added.

Regulatory compliance and the ability to secure subsidies or grants can also be significant indicators of a company’s potential to thrive in a heavily regulated sector.

F. EDTECH:

Key KPIs are essential metrics for assessing the health and growth of an educational technology platform. Among these, Monthly Active Users (MAU) and Daily Active Users (DAU) stand out as crucial indicators of user engagement and the platform’s popularity among students and educators.

Understanding the Customer Acquisition Cost (CAC) to Lifetime Value (LTV) ratio is imperative for evaluating the efficiency of marketing strategies and ensuring the long-term profitability of acquired users.

Retention Rate is paramount in assessing the platform’s ability to maintain user engagement over time, a critical element for sustainable success in the education sector. In terms of revenue, Monthly Recurring Revenue (MRR) and Annual Recurring Revenue (ARR) are key indicators of the platform’s financial health and scalability.

Monitoring User Satisfaction Scores, such as Net Promoter Score (NPS), is essential for understanding the quality of the user experience and predicting the likelihood of referrals, which are vital for organic growth within the Edtech industry.

REFERENCES:

  • https://bynd-vc.medium.com/the-maze-of-startup-metrics-key-numbers-you-should-know-before-you-pitch-67b840f6fd86
  • https://www.linkedin.com/advice/1/what-top-kpis-venture-capitalists-skills-venture-capital-000c7mxc#
  • https://www.elgaronline.com/edcollchap/edcoll/9781786434081/9781786434081.00010.xml

Linkedin: Dipika Ganeriwal

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