With a resolute focus on end-customer delight, Vijay Rangineni, rallies the entire organization at Tech Mahindra BPO towards the objective of undertaking wing-to-wing ownership of key customer relationships.
Leveraging more than 20 years of global operations and leadership experience in the service industry, Vijay helps BSG create compelling propositions that deliver lasting value to customers. With an equally strong belief – in Associates as key drivers of customer value – Vijaydevotes substantial time on the operation floors, engaging with and motivating Associates to stay focused on deliverables. A firm believer in the language of metrics, Vijay guides teams in the creation of frameworks to evaluate their performance and undertake consistent process improvement initiatives.
Prior to Tech Mahindra, Vijay worked with Fortune 100 organizations like American Express, Morgan Stanley and GE, focusing on critical assignments and turnaround stories ranging from Delivery to Technology and Business Process Reengineering.
At GE India, Vijay led multiple customer segments, including credit cards, home loans, private loans and auto loans. At Morgan Stanley, he set the pace by focusing on bringing down fraud rates and effecting operational changes that would benefit the bottomline. He was also responsible for certain key processes like collection strategies that helped the organization save collection losses.
At American Express, Vijay operated from Chicago, gaining experience in Operations, Finance, Marketing, Project Management and Technology. He was part of a pioneering team that propagated offshoring as a strategic imperative to improve quality.
Vijay is an alumnus of Kellogg School of Management and also holds a Master’s degree in Industrial Engineering from University of Texas. He has addressed many international industry forums and seminars on Operational Excellence.